On shore, our teams work passionately on the processes behind the AIDA product. With innovative spirit and teamwork, we create the vacation experience that inspires our guests on board.
Our headquarters in beautiful Rostock consists of four buildings, including the AIDAhome, silos 4 and 5 and the AIDA Customer Center. The offices are modern and located directly on the Warnow. Highlights include our staff restaurant and the rooftop terrace - both with water view. Our headquarters is easily accessible by car as well as by tram and free parking is available. For those who like to cycle to work, we offer a bicycle leasing program.
Our employees receive 30 days of vacation per year.
There are different conditions for our juniors (working students, interns, gap year trainess etc.), which will be individually discussed in the interview.
AIDA offers all employees on shore the opportunity to flexibly take two home office days a week, as long as the tasks or operational processes of the department do not exclude to work from home.
There are different conditions for our juniors (working students, interns, gap year trainess etc.), which will be individually discussed in the interview.
We offer different working time models in full-time and part-time. The exact working hours and the possibility of working part-time depend on the respective position. Details are discussed in the application process.
Yes, there is a collective bargaining agreement. This contains the following main components: remuneration, remuneration for overtime, work on Saturdays, Sundays and public holidays, company pension scheme, 13th salary, working time regulations, time off from work, vacation, length of employment with the company.
In the case that our employees should work beyond their contractual hours, each employee has a working time account. Any overtime is collected in this account and can be compensated in free time if necessary.
At our company headquarter in Rostock or our location in Hamburg, enrolled students can gain first practical experience in different departments as part of a six-month compulsory internship or a three-month voluntary internship. Whether in Marketing & Sales, Controlling & Finance, HR or other departments - interesting projects and challenges await our interns. You can find all open internships in our job offers.
We offer various apprenticeships on shore, such as the apprenticeship with a focus on e-commerce (m/f/d), office management (m/f/d), event organization (m/f/d) (offered every 3 years), dialogue marketing at the AIDA Customer Center (m/f/d) and the apprenticeship to become a travel agent for private and business travel (m/f/d) or an IT specialist (m/f/d) for system integration. If you would like to study, we offer the dual bachelor programs Business Administration in collaboration with the HSBA in Hamburg, Business Informatics in collaboration with the Nordakademie in Elmshorn or Nautics, Ship Electrical Engineering and Ship Operations Engineering in collaboration with the Hochschule Wismar. You can find all open study programs and apprenticeships in our job offers.
You should apply for an apprenticeship or dual study program at least three quarters of a year to one year before the start date. The last certificate or half-yearly certificate is sufficient as a certificate. The vacancies will be announced in autumn before the start of the apprenticeship/dual study program in our career portal.
We share a great passion: to make holiday dreams come true. We don't just sell cruises, we spread a unique attitude to life and create unforgettable moments. Our home is the beautiful Rostock, but we are represented all over Germany. Despite the physical distance, our team spirit is boundless and we form a unit that carries the AIDA feeling into the world through creativity, cohesion and also virtual solidarity.
The AIDA Customer Center offers a modern workplace with the latest technology, two screens and a headset. You will work in teams of up to 20 colleagues, supervised and guided by a supervisor and a deputy supervisor.
Not in the mood for long journeys? You can also work from home. We provide you with technology and you decide flexibly whether you prefer to work from home or in the AIDA Customer Center. You can also combine the benefits of both and switch places of work flexibly.
The employees of the AIDA Customer Center provide advice 365 days a year. The planning of your working time is strongly oriented to your needs and the needs of the company. You tell us when you want to work and we try to make the wish come true. It is not a rigid shift model, instead we arrange your contract hours flexibly and together with you. You can choose between a 4- or 5-day week.
In the case that our employees should work beyond their contractual hours, each employee has a working time account. Any overtime is collected in this account and can be compensated in free time if necessary.
Our employees attend training courses via an intensive digital training program. Theory and practice are combined in such a way that every employee can test and consolidate the knowledge they have learned.
The compact induction phase consists of approx. 6-9 weeks. You can attend the virtual classroom from home. In these first weeks, you will build up detailed product and system user knowledge in various training modules, which you will consolidate in various practical exercises together with our mentors.
Visiting a ship is an essential part of your induction training. In addition, you have the opportunity to get to know individual ships on guided excursions in your free time. In order to explore our ships intensively, we offer you a vacation trip at special conditions.
There are various training courses specially designed for the AIDA Customer Center that refresh and continuously develop both specialist knowledge and communicative skills. In this way, our employees can continue to train and specialize beyond their induction training.
Yes, there is a collective bargaining agreement. This contains the following main components: remuneration, remuneration for overtime, work on Saturdays, Sundays and public holidays, company pension scheme, 13th salary, working time regulations, time off from work, vacation, length of employment with the company.
After 6 months of employment, AIDA Customer Center employees receive a 13th salary. This is paid proportionately in June and November.
Don't want to drive long distances? You can also work at home. We provide you with technology and you can decide flexibly whether you prefer to work in your home office or in the AIDA customer center. You can also combine the advantages of both work locations and switch flexibly.
When you join the company, you will receive 28 days of vacation. The vacation entitlement increases to up to 30 days depending on the length of employment. The vacation stages are regulated in the collective agreement.
In the AIDA Customer Center we offer permanent contracts with a 35h or 40h week in flexible shift planning (no rigid shift model).
Start your job at AIDA now. We look forward to seeing you!
