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AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
11. July 2014
Press statement on Ashdod (Israel)
For the rest of the season (up to October 2014), the cruise line AIDA Cruises has decided to discontinue stops at any ports in Israel. “We have taken immediate action and decided to not stop at any Israel ports in this season,” says Hansjörg Kunze, Vice President Communication ... [more]
04. July 2014
Dance on the Atlantic – crossing the big pond with AIDA
When the famous seafarer Christopher Columbus sailed across the Atlantic in 1492 he didn’t know where the voyage would end. In America. Five centuries after his discovery of the new continent, crossing the Atlantic Ocean by ship has lost none of its fascination and allure. In ... [more]
01. July 2014
750,000 Facebook fans on board
On June 28, 2014, AIDA Cruises welcomed its 750,000th fan on the AIDA Facebook page. This places the cruise line in a top position for tourism in Germany. AIDA joined the social network in July 2009. Since then, the fan community has continuously grown.“Direct contact with our ... [more]