AIDA Cruises is Service Champion 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
AIDAcara is first ship in AIDA fleet to dock Down Under
On Tuesday evening, December 19, 2017 (CET), AIDAcara was the first ship in the AIDA fleet to dock at the harbor in Sydney, Australia. This first docking during her world cruise – which, over 116 days, will take the ship to 41 ports in 23 countries on five continents – was ... [more]
There’s a Christmas feel aboard the AIDA fleet
The last Christmas trees arrived aboard the 12 AIDA ships in recent days. Today, December 20, 2017, AIDAcara received a delivery of 13 fir trees that will get our world travelers in a festive Christmas mood while they’re far from home. A further 14 Nordmann fir trees will go ... [more]
AIDA Cruises starts LNG operation in Mediterranean ports
Following the first successful tests, AIDA Cruises begins gradually over the coming weeks with the regular operations for supplying AIDAperla with low-emission liquefied natural gas (LNG) while docked at the ports of Barcelona (Spain), Marseille (France) and Civitavecchia ... [more]