Main content
AIDA is the Service Champion 2013
Leading German cruise line impresses with high customer satisfaction
Rostock, 24. October 2013
AIDA occupies the first place in Germany's largest service ranking once more and has been recognized with the golden seal in the area of service quality. AIDA prevailed over nine other cruise lines to achieve the highest value in customer service experienced in the cruise industry.
"For us, this award represents at the same time an incentive and a commitment, since we want to continue to inspire our guests again and again with high quality, perfect service, and an unforgettable vacation experience," Michael Ungerer, President AIDA Cruises, said.
AIDA represents a casual, restful, and at the same time active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet distinguish themselves with their especially varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing gastronomy experiences, and comfortable staterooms.
With the ships of the new generation, which will be put into service in 2015 and 2016, AIDA will offer its guests more service, more space, and more individuality than ever before. During the maiden voyage of AIDAprima, guests will embark on a world tour from Japan to Hamburg. The ship will depart from the Hanseatic city all year round touring great metropolises.
The Service Champion award is given by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey contains a total of almost 1 million customer opinions on over 1,500 companies from 182 industries.
21. March 2019
A really big adventure: Bookings open for AIDA world cruise 2020/2021 with AIDAaura
Following the huge success of past world cruises, AIDA is now launching its fourth world cruise. The highlights on this 117-day XXL adventure are wonderful, distant destinations such as Tierra del Fuego and Cape Horn, Sydney and the Australian island of Tasmania, Mauritius and ... [more]
05. March 2019
AIDA cruise for a day
On many different dates, AIDA Cruises offers guests the chance to visit a ship of the AIDA fleet – ideal for those thinking of taking a cruise. Apart from existing tours in Hamburg, Kiel and Warnemünde, guests can now also visit AIDA ships in international ports such as Palma de ... [more]
25. February 2019
AIDAcara: Even more comfort on board
Following her planned sojourn at the Chantier Naval shipyard from February 5–23, 2019, AIDAcara is returning to Germany with some new onboard features.
Apart from the scheduled class and servicing work, various upgrades were carried out. The suites and junior suites, and the ... [more]