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AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
29. May 2019
AIDA Cruises presents Tour Operator Service Award for 2018/2019 winter season
AIDA Cruises has presented the Tour Operator Service Award for the second time. The cruise company asked its guests as part of a large-scale survey which excursions in the 2018/19 winter season had been their favorites. Thousands of guests gave their feedback on the excursions ... [more]
23. May 2019
AIDA opens first school in the Philippines financed by donations
On May 9, 2019, AIDA Cruises celebrated the inauguration of the first school in Cebu, Philippines, built with donations from the AIDA Cruise & Help initiative. Felix Eichhorn, President AIDA Cruises, symbolically cut the ribbon in front of the building and opened the newly ... [more]
17. May 2019
AIDAprima starts 2019 summer season in Kiel
On Friday, May 17, 2019, AIDA President Felix Eichhorn and Captain Marc-Dominique Tidow welcomed the port’s Managing Director Dr. Dirk Claus and Harbormaster Michael Schmidt aboard AIDAprima in Kiel for the traditional plaque exchange.
Until October 2019 AIDAprima will be ... [more]