Main content
AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
23. October 2013
AIDAprima: Start of Bookings for the New Flag Ship
Today the cruise line AIDA Cruises opens booking for AIDAprima. The new flag ship will come into service in March of 2015 and after a world tour from Japan to Hamburg, the ship will offer trips to the great metropolises from the Hanseatic city year round.AIDA club members have ... [more]
21. October 2013
After modernization, AIDAcara embarked on a voyage to South America
From October 7 to October 19, 2013, AIDAcara, the parent ship of the AIDA fleet, was modernized at the Lloyd Werft in Bremerhaven for a total of around 10 Million Euros. The completely redesigned Calypso restaurant is just one of the highlights. Teens and fans of edutainment ... [more]
08. October 2013
AIDAprima: The New Flag Ship of German cruise industry
The new flag ship of AIDA Cruises will be christened in 2015 with the name AIDAprima. AIDA Cruises is the first cruise line to have a ship setting sail from a German port all year round. Starting on June 20, 2015, Hamburg will be the departure and arrival point for AIDAprima on ... [more]