Pressekontakt
Hansjörg Kunze
Vice President Communication & Sustainability
E-Mail: presse@aida.de
Main content
AIDA Cruises extends pause of its cruise operation until 31 May and offers bonus on travel credit
Rostock, 08. April 2020
The worldwide spreading of the coronavirus presently confronts economies and companies with unprecedented challenges. The global tourist traffic has ground to a halt. Due to the current entry requirements in our destinations, the tourist traffic is not expected to normalize until the end of Mai 2020.
These exceptional and unpredictable circumstances have forced us to expand the temporary interruption of the AIDA travel season. Thus, all cruises up to and including May 31, 2020, cannot take place as intended, unfortunately. AIDA is informing all guests that have planned a voyage with AIDA within this period. The affected bookings are being processed chronologically by departure day.
AIDA very much wants their guests to enjoy their long-awaited AIDA holidays at a later date. To this end, AIDA will reimburse all guests whose cruises between March 8 and May 31, 2020, have been cancelled for the travel price already paid in the form of a travel credit. AIDA would like to thank guests for their confidence by offering them a bonus of 10% on top of the payment already made. The credit can be used for bookings until December 31, 2021, for the complete range of AIDA trips on offer. Guests are free to choose which services they would like to use their credit for - whether as a settlement with the travel price, for an on-board credit or for MyAIDA services such as excursions, culinary delights and wellness treatments.
In order to support travel agencies in these challenging times, AIDA will pay out a liquidity advance. This is 10% of the credit value and will be transferred to the sales partner as soon as AIDA has issued the travel credit for the joint customer.
Guests who do not wish to use their travel credit including the 10% bonus will be reimbursed by AIDA upon request in the amount of the payment already made.
Guests can find detailed information on the travel credit on www.aida.de and sales partners on the AIDA Expinet website.
19. November 2019
AIDAprima is the number 1 for families - Cruise Guide Awards presented in Hamburg
On Monday evening the cruise company AIDA Cruises received the award for family friendliness at the 9th Cruise Congress in Hamburg for their ship AIDAprima.
For the expert jury - consisting of 14 cruise specialists - AIDAprima is the best choice for German-speaking families: ... [more]
07. November 2019
AIDAmira naming with Johannes Oerding and top model Franziska Knuppe
A galaxy of famous stars will be attending AIDAmira’s naming in Palma de Mallorca on November 30, 2019. Model and TV host Franziska Kuppe will be formally naming the 14th member of the fleet. Thrilling entertainment will be provided by the hugely popular German singer, Johannes ... [more]
05. November 2019
Ticketless shore excursions with AIDA
AIDA Cruises is the first cruise company worldwide to completely dispense with printed tickets for shore excursions. All information about the starting time and meeting point of the excursions is available to guests on the Board Portal or shown on the screens in the public areas ... [more]
15. October 2019
Keel-laying for AIDAcosma at Neptun Werft shipyard in Rostock
On October 15, 2019, the first building-block for AIDA Cruises’ second LNG-powered cruise ship was put in place at the Neptun Werft shipyard in Rostock. The two trainees, Charleen Hoffmann (AIDA Cruises) and Kenny Schaft (Meyer Werft shipyard) placed the traditional lucky coin ... [more]