Pressekontakt
Hansjörg Kunze
Vice President Communication & Sustainability
E-Mail: presse@aida.de
Main content
AIDA Cruises extends pause of its cruise operation until 31 May and offers bonus on travel credit
Rostock, 08. April 2020
The worldwide spreading of the coronavirus presently confronts economies and companies with unprecedented challenges. The global tourist traffic has ground to a halt. Due to the current entry requirements in our destinations, the tourist traffic is not expected to normalize until the end of Mai 2020.
These exceptional and unpredictable circumstances have forced us to expand the temporary interruption of the AIDA travel season. Thus, all cruises up to and including May 31, 2020, cannot take place as intended, unfortunately. AIDA is informing all guests that have planned a voyage with AIDA within this period. The affected bookings are being processed chronologically by departure day.
AIDA very much wants their guests to enjoy their long-awaited AIDA holidays at a later date. To this end, AIDA will reimburse all guests whose cruises between March 8 and May 31, 2020, have been cancelled for the travel price already paid in the form of a travel credit. AIDA would like to thank guests for their confidence by offering them a bonus of 10% on top of the payment already made. The credit can be used for bookings until December 31, 2021, for the complete range of AIDA trips on offer. Guests are free to choose which services they would like to use their credit for - whether as a settlement with the travel price, for an on-board credit or for MyAIDA services such as excursions, culinary delights and wellness treatments.
In order to support travel agencies in these challenging times, AIDA will pay out a liquidity advance. This is 10% of the credit value and will be transferred to the sales partner as soon as AIDA has issued the travel credit for the joint customer.
Guests who do not wish to use their travel credit including the 10% bonus will be reimbursed by AIDA upon request in the amount of the payment already made.
Guests can find detailed information on the travel credit on www.aida.de and sales partners on the AIDA Expinet website.
31. July 2014
AIDA starts new route from Dubai
Starting in November 2014, AIDAaura will set sail on a new 14-day Orient-India route. The voyage combines Oriental cities and millennia-old history, sheikdoms, and kingdoms with the exotic flair and vibrant color of India.What’s special: Long stops at the ports offer guests ... [more]
24. July 2014
AIDA Cruises celebrates Hamburg Cruise Days 2014
AIDA Cruises is premium partner of the 4th Hamburg Cruise Days taking place from August 1-3 in Germany’s cruise metropolis. With AIDAstella and AIDAluna, Hamburg will host two ships of the AIDA fleet. On Saturday morning, around 6 a.m., AIDAstella will enter Hamburg Port, pass ... [more]
17. July 2014
New features in MyAIDA: Vacation enjoyment starts even before the trip
MyAIDA is a personal travel guide before, during, and after the cruise. New features and benefits keep making the online portal service more attractive.
Online planning on MyAIDA is also possible as soon as the AIDA cruise is booked. Guests can use the portal to completely ... [more]
11. July 2014
Press statement on Ashdod (Israel)
For the rest of the season (up to October 2014), the cruise line AIDA Cruises has decided to discontinue stops at any ports in Israel. “We have taken immediate action and decided to not stop at any Israel ports in this season,” says Hansjörg Kunze, Vice President Communication ... [more]