Pressekontakt
Hansjörg Kunze
Vice President Communication & Sustainability
E-Mail: presse@aida.de
Main content
AIDA Cruises is Service Champion 2015
Market leader convinces with best customer service
Rostock, 20. October 2015
The cruise line AIDA Cruises has been awarded the Golden Seal for best service quality. As the winner in the “Cruises” category, AIDA earned the highest score for best experienced customer service. In the total scoring of all 1,989 companies from 232 sectors AIDA also secured a gold rank.
As the leading cruise company in Germany, AIDA Cruises represents a casual, relaxing, and yet active vacation experience with change, variety, and high quality. The ten ships of the AIDA fleet provide varied sport and fitness offerings, professional entertainment on board, extraordinary excursions, ever-changing culinary experiences, and comfortable staterooms.
With AIDAprima, the cruise line will be offering its guests even more service, more space, and more individuality starting in April 2016. The new flagship will depart from Hamburg on seven-day round-trip voyages to cities in Western Europe.
In Germany’s largest ranking of services, AIDA Cruises won first place for the fifth time in a row for the best customer service experienced in the cruise industry. The Service Champion is awarded annually by Service Value GmbH in collaboration with the Goethe University in Frankfurt am Main. The customer survey comprises a total of over 1.5 million customer opinions.
04. March 2018
AIDA Cruises appoints Germany’s first female cruise ship captain
Starting now, Nicole Langosch (34) will be in charge of AIDAsol. This makes her the first female captain in the AIDA fleet and highest-ranking woman on a cruise ship in Germany.
Nicole Langosch was born in Osterode/Harz and grew up in Herborn in Hesse. Sailing was her first ... [more]
01. March 2018
Vacation ahoy! AIDAprima and AIDAperla present new staterooms for families
The cruise line AIDA Cruises is setting standards again for the perfect vacation for the whole family. On the two cruise ships AIDAperla and AIDAprima, the new veranda staterooms Deluxe with Lounge allow occupancy for five people for the first time.
Families with three children ... [more]
27. February 2018
AIDA Cruises continues its successful growth path by ordering a third cruise ship from the Meyer Werft shipyard
In 2023, the German market leader for cruises vacation will put another ship of its new generation into service. AIDAnova, the first newbuilt of this ship class, will join AIDA Cruises’ fleet this autumn. She will then be followed by the two sister ships of this series in spring ... [more]
10. February 2018
Big reception for AIDAcara world travelers in Hamburg
On Saturday morning, February 10, 2018, around 6:30 a.m., it was time: AIDAcara returned from the first world tour in the history of AIDA to its “home port” of Hamburg. The ship had cast off on a 116-day cruise around the world with around 1,100 guests on board on October 17, ... [more]