Pressekontakt
Hansjörg Kunze
Vice President Communication & Sustainability
E-Mail: presse@aida.de
Main content
AIDA Cruises extends pause of its cruise operation until 31 May and offers bonus on travel credit
Rostock, 08. April 2020
The worldwide spreading of the coronavirus presently confronts economies and companies with unprecedented challenges. The global tourist traffic has ground to a halt. Due to the current entry requirements in our destinations, the tourist traffic is not expected to normalize until the end of Mai 2020.
These exceptional and unpredictable circumstances have forced us to expand the temporary interruption of the AIDA travel season. Thus, all cruises up to and including May 31, 2020, cannot take place as intended, unfortunately. AIDA is informing all guests that have planned a voyage with AIDA within this period. The affected bookings are being processed chronologically by departure day.
AIDA very much wants their guests to enjoy their long-awaited AIDA holidays at a later date. To this end, AIDA will reimburse all guests whose cruises between March 8 and May 31, 2020, have been cancelled for the travel price already paid in the form of a travel credit. AIDA would like to thank guests for their confidence by offering them a bonus of 10% on top of the payment already made. The credit can be used for bookings until December 31, 2021, for the complete range of AIDA trips on offer. Guests are free to choose which services they would like to use their credit for - whether as a settlement with the travel price, for an on-board credit or for MyAIDA services such as excursions, culinary delights and wellness treatments.
In order to support travel agencies in these challenging times, AIDA will pay out a liquidity advance. This is 10% of the credit value and will be transferred to the sales partner as soon as AIDA has issued the travel credit for the joint customer.
Guests who do not wish to use their travel credit including the 10% bonus will be reimbursed by AIDA upon request in the amount of the payment already made.
Guests can find detailed information on the travel credit on www.aida.de and sales partners on the AIDA Expinet website.
09. October 2018
Second AIDA world tour started in Hamburg
On Monday, October 8th 2018, at 08:00 pm we said “Cast off and have a good trip!” to AIDAaura. After the grand send-off with fireworks, the ship sallied forth to its first world cruise. 20 countries and 41 ports are awaiting a visit from the globetrotter. Besides famous and ... [more]
05. October 2018
AIDAnova: Ems-transfer is scheduled
Ship transfers on the Ems have been special events for years. Spectators arrive from all over Germany to be close to the dike when a new ship passes the river.On October 8, 2018, AIDAnova will leave the Meyer shipyard in Papenburg and be transferred to Eemshaven (Netherlands). ... [more]
04. October 2018
Wonderful prospects for racing cyclists with the AIDA BIKE CAMP
Sport is one of AIDA Cruises’ great passions. The cruise company offers a huge range of active excursions and athletic challenges on all AIDA ships. As of now, all racing cyclists can take advantage of the AIDA BIKE CAMP which can be booked on selected routes. Riding their own ... [more]
28. September 2018
Show premiere on board AIDAluna
It‘s not just the ship and its destinations that make up a cruise with AIDA, but also the award-winning entertainment program on board.
The new show „Augenblick“ (engl. „Moment“) celebrated its premiere on board AIDAluna. The show is a new music and artistry program in which ... [more]